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 Regulated by RICS

 

MCLEMAN QS NETWORK

MINIMUM STANDARD PROCEDURE FOR COMPLAINTS HANDLING

 As required by

 ROYAL INSTITUTION OF CHARTERED SURVEYORS

Our procedure in respect of handling complaints is made available in written form to all clients or to any member of the public on request This procedure complies with the minimum standard laid down by the Royal Institution of Chartered Surveyors (May 2000 issue).

 "If you have a complaint, then this note sets out the procedure which we will follow in dealing with that complaint

1.  A person has been appointed in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below:

Andrew McLeman FRICS MaPS, McLeman QS Network, 135 Main Street, East Calder, west Lothian, EH53 0EP; Tel 01506 880260 Fax 08708 555 608  

           e-mail qs@mcleman.net

2       Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.

3.      Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.  

4.      Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

5.      If you are dissatisfied with an aspect of our handling of your complaint, you should contact an independent person named below to whom we are prepared to refer unresolved complaints:

     Mr. Andrew McFarlane, Dip BS, FRICS, FB Eng -  a partner in

      DM Hall ,Chartered Surveyors, 12 Grampian Court, Livingston, West Lothian,               
      EH54 6QF12   Tel. 01506 490190  e-mail  Andrew.Mcfarlane@dmhall.co.uk

He will personally conduct a separate review of your complaint and contact you within fourteen days to inform you of the conclusion of this review.

6.      If you remain dissatisfied with any aspect of our handling of your complaints, then we will attempt to resolve this promptly through negotiations, and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure or the mediation process operated by the Royal Institution of Chartered Surveyors.

7.      If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Surveyors and Valuers Arbitration Scheme operated by the Chartered Institute of Arbitrators, 24 Angel Gate, City Road, London ECIV 2RS from whom details of the Scheme may be obtained.


 

   
 


We have a Firm's facebook page, where there is up to date news from  our current projects and activities.

Linkedin logo
Link to Andrew Mcleman's Linkedin profile here

We are pleased to be the QS on a 650K conversion to a listed building in Elie for a private client.

Co-iincidentally we have four  CDM-C projects in Merchiston. The first is the conversion of the North Merchiston Club, the second is the new tennis courts for  Merchiston Bowling and Tennis Club , the other two are  projects at Merchiston campus of Edinburgh Napier University one being a new entrance canopy and the other the third phase of their re-roofing programme.. 

About to start on site is a fire damage reinstatement of a tenement property in Bellshill where we are QS and CDM-C for the joint owners.

At Milnathort we are both QS and CDM-C for a development for Ross Country Homes, where we are also undertaking the bank monitoring role.

The Bourse in Leith is a commercial development where we are CDM-C and QS for a stone fabric repair.

After 12 years as a Sole Trader we  incorporated in 2013  as a Limited Company Registered in Scotland Nr SC396395.  McLeman QS Network Ltd.

"By Royal Appointment"!- 
It may only be a fairly small project at the cafe at Holyrood House in Edinburgh, however we are very honoured to have secured a CDM-C commission from  "The Royal Household."

We are now well into our CDM-C Framework commission which runs till late 2012 with West Lothian Council Construction Services. We have already undertaken a new 1m visitor Centre at Beecraigs, a number of demolition projects, a War Memorial, plus the more usual housing and schools projects.

Weslo Housing Management  appointed us for a third  year for both QS and CDM service to take forward their 2011-12 maintenance programme, which include 9 projects with a value of  1.25m. 

Andrew McLeman quoted in the Scotsman and then asked to pen an article for a Health Publication on the cost implications of having only single bed rooms in future Scottish hospitals - see the articles here

Recently completed  are two 1m house extensions/
refurbishments  The first  near Loch Lomond and the second one in East Lothian

The Benjamin Tindall designed Luffness Castle extension is now complete and the Z1 Youth Bar for Girvan Youth Trust has recently opened to rave reviews.

Our CDM Co-ordination Division has new projects for Clients including  Adelphi Distillery, Linlithgow Golf Club, Energy Tech Centre, Paragon Inks,   West Lothian Council; The Duke of Argyle Estates,  St Peters Church, PGL Travel, Mayfield Salisbury Church,  NHS Lothian:  Forth Valley College and  Cigna Ltd.

Click on Projects for more details.

contact tel
 01506 880260

contact fax
 08708 555 608

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